Getting the Most From the Client Area

Main areas

• Services — every active product, its next due date, and one-click access to cPanel.
• Domains — registrations, nameservers, contact details, auto-renew and EPP codes.
• Billing — invoices, quotes, payment methods and credit balance.
• Support — tickets, with full service context attached automatically.
• Profile — contact details, security settings and email preferences.

Settings to configure once

• 1 Enable two-factor authentication.
• 2 Add sub-accounts for colleagues with only the permissions they need — for example billing access without server access.
• 3 Set email preferences so invoices go to accounts and technical notices go to your developer.
• 4 Confirm your address and tax details so invoices are valid for accounting.

Writing a support ticket that gets solved first time

• Name the exact domain or service affected.
• Quote the error message verbatim, including any reference code.
• State when it started and what changed shortly before.
• List what you already tried.
• Include a URL that reproduces the problem, and screenshots where visual.
• Say what the expected behaviour is — sometimes the fastest fix is not the one you assumed.

Frequently asked questions

Can I give my developer access without sharing my login?

Yes. Create a sub-account with scoped permissions, which you can revoke at any time.

How fast is support?

Tickets are monitored around the clock, with production-impacting issues prioritised. Live chat is fastest for short pre-sales and billing questions.