Billing Cycles, Renewals and Invoices Explained

Choosing a billing cycle

We offer monthly, annual, biennial and triennial cycles. Longer cycles carry a lower effective rate and mean fewer renewal events to manage — which is genuinely the biggest cause of accidental downtime for small businesses.

Monthly is right when cash flow matters or the project is short-term. Annual or longer is right for anything you intend to keep, particularly domains.

The renewal timeline

Invoices are generated in advance of the due date and emailed to your billing contact.
Reminders follow at intervals before and after the due date.
If payment is not received after the due date, the service is suspended — the data remains intact.
After a further period without payment, the account becomes eligible for termination and data removal.
Domains follow registry timelines, which are separate and stricter than hosting.

Keep the billing email on a mailbox that is not hosted on the domain being renewed, so a suspension cannot block the reminder that would fix it.

Avoiding problems

1 Keep a valid payment method on file and enable automatic payment.
2 Add a secondary billing contact so invoices reach more than one person.
3 Check your invoices list in the client area quarterly.
4 For company procurement cycles, request invoices earlier so approval time is covered.
5 If you need a payment extension, ask before the suspension rather than after.

Upgrades and prorating

Upgrades are prorated: you pay the difference for the remaining term, and the change is applied without moving your data on shared plans. Downgrades take effect at the next renewal so you keep what you already paid for.

Frequently asked questions

What happens if I pay late?

The service is suspended rather than deleted. Paying the outstanding invoice restores it, usually within minutes of payment confirmation.

Can I change my billing cycle?

Yes, at renewal. Open a ticket if you want to switch to a longer cycle mid-term and we will arrange the prorated invoice.