Cancellations, Refunds and Exporting Your Data

Before you cancel — export everything

• 1 Download a full cPanel backup including files, databases and email.
• 2 Export mailboxes locally via IMAP if you are moving to another mail provider.
• 3 Export your DNS zone so records can be recreated elsewhere.
• 4 Save a list of email accounts, forwarders, cron jobs and SSL details.
• 5 If the domain is with us and you are leaving, unlock it and request the EPP code before cancelling.
• 6 Confirm the new host is fully live and serving traffic first.

Never cancel before the replacement is verified working. Keeping both for a few days costs very little compared with reconstructing a lost site.

Submitting the cancellation

Request cancellation from the client area against the specific service, choosing either immediate cancellation or end of the current billing term. End-of-term is usually the right choice — you keep what you paid for and avoid a rushed migration.

Cancelling a hosting service does not cancel a domain registration, and vice versa. Handle each explicitly.

Refunds and data retention

• Domain registrations and transfers are non-refundable once submitted to the registry, as are third-party licences.
• Setup fees and used service periods are not refundable.
• Account data is retained for a limited period after cancellation, then permanently removed.
• Once terminated and purged, backups cannot be recovered — your own export is the only copy.

Frequently asked questions

Can I reactivate a cancelled account?

Within the retention window, often yes — open a ticket immediately. After the data is purged, reactivation means starting from your own backup.

Will you help me migrate away?

Yes. We provide your full backup and DNS details so your new provider can restore everything cleanly.