Create Professional Email Accounts and Connect Any Device

Create the mailbox

1 In cPanel open Email Accounts and click Create.
2 Choose the domain and username — role addresses such as info@, sales@ and support@ plus personal addresses for each staff member.
3 Set a strong generated password and record it in your password manager.
4 Set a sensible storage quota rather than unlimited, so one runaway mailbox cannot fill the account.
5 Send a test message in and out before handing credentials to the user.

IMAP or POP3?

Use IMAP. It keeps mail on the server and synchronises every device, so the same folders, read states and sent items appear on laptop and phone. POP3 downloads and usually deletes from the server, which loses history the moment a device fails.

The one caveat with IMAP is storage: mail accumulates on the server, so archive old years or raise the quota deliberately.

Manual settings for any client

Incoming (IMAP)
  Server:   mail.yourdomain.com
  Port:     993
  Security: SSL/TLS

Outgoing (SMTP)
  Server:   mail.yourdomain.com
  Port:     465 (SSL) or 587 (STARTTLS)
  Security: SSL/TLS
  Auth:     required, same username and password

Username: the full email address, not just the part before the @

If the domain's SSL certificate does not yet cover mail.yourdomain.com, use the server hostname from your welcome email instead to avoid certificate warnings.

Housekeeping that prevents support tickets

Use forwarders instead of extra mailboxes for aliases you do not need to store.
Avoid catch-all addresses — they collect enormous amounts of spam and can trigger backscatter.
Set autoresponders for seasonal closures and remove them afterwards.
Enable two-factor authentication on webmail where available and rotate shared role passwords when staff change.

Frequently asked questions

Can I use Gmail to send from my business address?

Yes. Add the account in Gmail as 'Send mail as' with your SMTP details, and either forward incoming mail to Gmail or add it via IMAP.

How many mailboxes do I get?

It depends on your plan tier; most shared plans include a generous number, and dedicated email hosting plans are available if mail is your main workload.